| 1.Q: Are you Alibaba Trade insurance member? A: Yes, we are, we will provide best service and best quality goods to you. 2.Q: How do you warranty your quality and delivery? A: As we are Trade insurance member, if the quality is not good and delay the delivery, it’s very bad influence for our company, so we will control the quality and delivery. 3. Q: Can I get some free samples? A: We can offer you sample for quality check, but will add extra cost and shipping cost by courier. And we will refund the sample cost to you after place order(1000pcs). 4. Q: Can I mix different models and color in one container? A: Yes, we support different models and color can be mixed in one container. 5. Q: What payment do you accept? A: Our payment is 30%T/T as deposit and 70%T/T before arrange shipment, more payment terms please feel free to contact with us. 6. Q: Can you painting our logo? A: Yes, the parts also could print customer logo, if the quantity reach our MOQ , then the printing cost if free for you. 7. Q: Do you have quality guaranty for all your products? A: Yes, our guaranty is 1 year, we will help you to solve any problem. 8.Q: If we are your sole agent in our country, do you have any requirement and discount for the order? A: Yes, if you want to be our sole agent in your country, we have some requirement for the quantity, different country different quantity requirement. Also we will give better price, some good discount for you. 9.Q: How long about the shipment? A: As your requirement, if ship the goods by sea, the shipment time is about 25-35days, if ship the goods by flight, it takes 3-5 days. 10.Q: If the goods broken because of the shipment, how do you settle this problem? A: Before shipment, we will take pictures for the goods for your reference, prove that the goods is normal, also will make good package. During the shipment, we will buy the insurance, so we can complain with the forwarder, the insurance company will deal with it. 11.Q: If there is quality problem within 1 year, how do you settle it? A: Please take the pictures where broken, we will provide the accessories to you for free, of cause, the best shipment way is ship with your next order, we will appreciated your understand. | 
